Some United Vows vendors use our AI Receptionist feature to answer inbound phone calls when they can't pick up themselves. If you call one of those vendors, this page explains what happens on the call, what data we collect, and how you can opt out.

The disclosure you hear at the start of the call

When you reach a vendor whose AI Receptionist is enabled, the AI agent identifies itself at the start of the call. If the call is being recorded — which is the default — the agent will explicitly tell you so before the conversation begins. In states that require all-party consent to recording, the agent will pause and ask whether you're comfortable being recorded; if you say no, the recording stops immediately and the rest of the call proceeds without it.

You can also ask the agent at any point during the call to stop recording, and it will.

What gets captured

Audio recording of the call, if you consented (or the call is in a jurisdiction where one-party consent applies and the vendor has recording enabled).
Transcript of the conversation, generated automatically from the audio.
Caller phone number, used to match you against your United Vows couple profile (if any) and to send any follow-up SMS you consent to.
Extracted lead information the AI inferred from your conversation (your name, wedding date, location, guest count, budget, services you asked about).

How long we keep it

Audio recordings: 13 months.
Transcripts: 7 years (for tax + dispute defense, per our standard retention).
Opt-out records: indefinite, so we honor your opt-out the next time you call.

See §7 of our Privacy Policy for the full retention schedule.

Opting out

You can opt out of the AI Receptionist at any time. Three ways:

During the call: say “do not call,” “stop calling,” “take me off your list,” or similar. The agent will acknowledge, end the call, and add your number to the vendor's do-not-call list. This is honored immediately.
By SMS: reply STOP to any follow-up text we send you. We acknowledge the STOP, mark your number opted-out, and don't send further texts.
By email: contact privacy@unitedvows.com with your phone number. We'll add it to our global opt-out list and confirm within 5 business days.

Recordings as AI training data

We do not currently use AI Receptionist recordings or transcripts as training data for any AI model. If that changes, we will update this disclosure and the in-call consent prompt, and we will obtain affirmative consent before any previously-recorded content is used for training.

Cross-jurisdictional calls

If you and the vendor are in different states with different recording-consent standards, we apply the stricter standard. For all-party-consent jurisdictions, the consent prompt is mandatory regardless of where the vendor is located.

Where to learn more

Full data collection + retention picture: Privacy Policy.
Restrictions on how you can use the AI Receptionist (vendor obligations): Acceptable Use Policy, “Don't abuse the platform's communication channels.”
Implementation details (for developers + auditors): lib/ai-receptionist/compliance.ts in our source tree. The recording disclosure prompt text, opt-out keyword list, and 2-party-consent state list all live there.

Questions

privacy@unitedvows.com for privacy questions. support@unitedvows.com for everything else.

AI Receptionist Disclosure