Some United Vows vendors use our AI Receptionist feature to answer inbound phone calls when they can't pick up themselves. If you call one of those vendors, this page explains what happens on the call, what data we collect, and how you can opt out.
The disclosure you hear at the start of the call
When you reach a vendor whose AI Receptionist is enabled, the agent identifies itself at the start of the call and tells you whether the call is being recorded. It says one of two things, and whichever one you hear is true of that call: that the call is being recorded, or that it is not.
Whether audio is captured at all is decided before the call connects, not during it. Recording is switched off for the whole call whenever all-party consent applies at either end — your state or the vendor's — and whenever the vendor has turned recording off in their own settings. On those calls there is no audio to consent to. A written transcript is still produced, so the vendor can follow up on what you actually asked about.
If you'd rather not be recorded
Say so, at any point. The agent will acknowledge it and carry on with your question.
What the agent will not do is claim it has flipped the recording off mid-sentence — it has no way to do that, so it doesn't pretend to. What happens instead: the audio of that call is never stored. It is not attached to your inquiry, the vendor never sees or hears it, and we delete our voice provider's copy when the call ends. The transcript of what was said is kept, on the schedule below.
What gets captured
- Audio recording of the call — only on calls we record. There is no recording where all-party consent applies at either end of the call, where the vendor has switched recording off, or where you asked us not to keep it.
- Transcript of the conversation, generated automatically from the audio.
- Caller phone number, used to match you against your United Vows couple profile (if any), to pass your callback number to the vendor with the inquiry, and to recognize your number if you ask not to be called again. We do not send text messages to callers.
- Extracted lead information the AI Receptionist inferred from your conversation (your name, wedding date, location, guest count, budget, services you asked about).
How long we keep it
- Audio recordings: 13 months.
- Transcripts: 7 years (for tax + dispute defense, per our standard retention).
- Opt-out records: kept indefinitely, so your number stays on the vendor's do-not-call list and is never used for follow-up contact. (The AI Receptionist only answers calls you place. It never calls you.)
See §7 of our Privacy Policy for the full retention schedule.
Opting out
You can opt out of the AI Receptionist at any time. Two ways:
- During the call: say “do not call,” “stop calling,” “take me off your list,” or similar. The agent will acknowledge, end the call, and add your number to the vendor's do-not-call list. This is honored immediately.
- By email: contact privacy@unitedvows.com with your phone number and, if you know it, the vendor you called. We'll add your number to that vendor's do-not-call list by hand and confirm within 5 business days.
Recordings as AI training data
We do not currently use AI Receptionist recordings or transcripts as training data for any AI model. If that changes, we will update this disclosure and the in-call consent prompt, and we will obtain affirmative consent before any previously-recorded content is used for training.
Cross-jurisdictional calls
A phone call has two ends and both of you are parties to it, so we apply the stricter of the two standards. If either your state or the vendor's requires everyone's consent to record, the call is treated as all-party and is not recorded — it makes no difference which end the stricter rule comes from.
The vendor's state comes from their United Vows profile and is exact, so a vendor in an all-party-consent state never records anyone. Your state is matched from your number's area code, which is a best-effort match and can be wrong for a ported or non-US number; where that match tells us afterwards that a call should not have been recorded, the audio is discarded rather than stored.
Where to learn more
- Full data collection + retention picture: Privacy Policy.
- Restrictions on how you can use the AI Receptionist (vendor obligations): Acceptable Use Policy, “Don't abuse the platform's communication channels.”
- Implementation details (for developers + auditors):
lib/ai-receptionist/compliance.tsholds the spoken recording disclosure, the opt-out keyword list, and the phrases we treat as a request not to be recorded.lib/compliance/tcpa-states.tsholds the all-party-consent state list and the stricter-of-both-ends rule described above.
Questions
privacy@unitedvows.com for privacy questions. support@unitedvows.com for everything else.