These Terms of Service (“Terms”) govern your access to and use of United Vows (“United Vows,” “we,” “us”). United Vows is operated by United Vows LLC, an Ohio limited liability company that is a wholly-owned subsidiary of Vanguard Legacy Ventures LLC, a Wyoming limited liability company. References to “United Vows” in these Terms mean United Vows LLC unless context requires otherwise.

By creating an account or using the platform, you agree to these Terms. If you don't agree, please don't use United Vows.

United Vows operates as three connected experiences: a free planning suite for couples, a marketplace for wedding vendors, and a guest experience for invitees. The Terms below are organized by which apply universally and which apply only to specific roles.

1. Eligibility & account creation

You must be at least 18 years old to create a United Vows account. By creating an account you represent that you have the legal capacity to enter into these Terms. We may refuse, suspend, or terminate accounts at our discretion if we believe an account is being used in violation of these Terms or applicable law.

You're responsible for keeping your login credentials secure. Notify us immediately if you suspect unauthorized access. You're responsible for activity on your account up until you report a compromise.

2. Free for couples, performance-based for vendors

Couples use the planning suite at no cost — including AI assistance, vendor search, the budget and guest tools, the wedding website builder, and escrow-protected payments. We don't charge couples for matching, recommendations, or completing bookings.

Vendors pay a performance-based platform fee on bookings completed through the platform. The fee is determined by the vendor's tier (VERIFIED, ESTABLISHED, or ELITE) and is published on our pricing page. The fee can be lower than the standard tier rate when an Early-Engagement Lock applies, when the vendor is enrolled in the Founding Vendor Program, or when an active promotional code redemption is in effect. The applicable fee is locked at the time each milestone payment is created.

Stripe processing fees (currently around 2.9% + $0.30 per transaction) are separate from our platform fee and go directly to Stripe. Vendors may absorb these or pass them on to their clients at their discretion. Stripe's variable percentage may be partially refunded by Stripe on refunded transactions; Stripe's per-transaction fixed fee is not refundable. We do not control either.

3. Escrow protection & payment release

Payments to vendors are held in escrow through Stripe Connect until released according to the milestone schedule on the contract. Release timing depends on the milestone (e.g., deposit, progress payments, final payment) and on completion of the contracted services. By default, final payments auto-release seven days after the wedding date if no dispute or claim has been filed.

Disputes pause auto-release. We review evidence from both parties and resolve based on the contract terms, the platform's standard escrow conditions, and any custom conditions both parties agreed to at signing. Our determination is made in good faith and is not a finding of fact for purposes of any subsequent litigation between the parties.

4. Cancellation & refunds

Either the couple or the vendor may cancel a contract from their dashboard at any time before the wedding. Refund eligibility is determined by who is cancelling and how close to the wedding date the cancellation occurs:

Vendor-initiated cancellation: 100% refund of all paid amounts. Treated as vendor breach.
Couple-initiated, more than 90 days before wedding: 100% refund.
Couple-initiated, 30–90 days before wedding: 50% refund of all paid amounts.
Couple-initiated, less than 30 days before wedding: deposit forfeit. Subsequent paid milestones still refund 100%.
Couple-initiated after the wedding date has passed: 0% refund unless the vendor failed to perform in whole or in part, in which case a partial-performance refund applies (see Refund Policy).
Force majeure cancellations (either party, due to extraordinary circumstances outside the cancelling party's control — declared natural disaster, declared public-health emergency, venue insolvency, or similar): refunds determined case-by-case through the dispute-review process.

The applicable refund is processed by our team within 3–10 business days after the cancellation is recorded. The full policy is documented at unitedvows.com/refund.

5. AI features & their limits

United Vows includes AI-assisted features, including but not limited to the Vows Assistant chat, the AI Profile Builder for vendors, AI-generated proposals, AI-assisted vendor matching, the AI Receptionist for vendor phone handling, AI Coach, and AI Insights.

AI outputs are computer-generated suggestions, not professional advice. Outputs may contain errors, omissions, or fabricated information. You should not rely on AI outputs for legal, medical, financial, tax, insurance, employment, immigration, or any other professional or regulated decision. Independent verification with a qualified human professional is required for any decision with material consequences. United Vows is not liable for outcomes resulting from acting on AI suggestions without such verification, to the maximum extent permitted by law.

Conversations with AI features may be processed by third-party AI providers (OpenAI, Anthropic, Google). We have configured these integrations to use no-train endpoints where available — meaning your inputs are not used to train the AI providers' public models. We retain AI conversations for service quality, debugging, and abuse-detection purposes as described in our Privacy Policy.

Where state law (including Colorado SB 24-205 and analogous statutes) requires additional disclosure for substantial-impact AI uses, those disclosures are made at the point the relevant feature is used.

6. Vendor responsibilities

Vendors agree to:

Maintain accurate, current business information on their profile.
Respond to inquiries within a reasonable time (typically within 48 hours).
Honor confirmed bookings, deliver the contracted services, and uphold the standards a reasonable couple would expect from a professional in the vendor's category.
Not solicit bookings off-platform after a couple has been introduced via United Vows. Doing so is grounds for tier demotion, fee reassessment, or account termination.
Maintain any required licensing, insurance, or permits for their services.
Comply with all applicable federal, state, and local law in providing services, including consumer-protection, anti-discrimination, and tax law.

6.1 Photo sourcing

By listing your business on United Vows, you grant us non-exclusive permission to display photographs from your public business website on your United Vows profile until you upload your own portfolio. We link each displayed photo back to its source page on your site. To opt out of photo sourcing at any time, visit Dashboard › Branding › Photos and toggle “Opt out of photo scraping.” To request removal of any specific photo, email takedown@unitedvows.com — we honor takedown requests within 24 hours.

7. Couple responsibilities

Couples agree to:

Communicate truthfully with vendors about wedding details (date, guest count, budget, location).
Pay milestones on the agreed schedule. Late payments may result in cancellation per section 4.
Not invite vendors to circumvent the platform. Booking off-platform after meeting a vendor through United Vows constitutes a breach of these Terms.
Provide honest reviews based on actual experience.

8. Promotional codes

From time to time we offer promotional codes that reduce or waive the platform fee for a vendor's first set of bookings. Promotional codes are entered at vendor signup and are non-transferable. The benefit is locked at the time of redemption: subsequent changes to the code's terms don't affect already-redeemed benefits. Each vendor account can redeem at most one promotional code in its lifetime.

9. Cross-vendor features

United Vows includes cross-vendor features designed for collaboration between vendors working on the same wedding:

Vendor recommendations: vendors can publicly endorse other vendors on the platform. Endorsements are visible to couples and to other vendors.
Shared wedding-day timelines: confirmed vendors on a wedding can view the couple's timeline and add per-event notes that the couple and other confirmed vendors can see.
Day-of group chat: when two or more vendors are confirmed on the same wedding, a shared messaging thread auto-creates with the couple and all confirmed vendors as participants.

Information shared in these surfaces is visible to the participants listed above. Don't share sensitive information (passwords, financial account numbers, government IDs, health data) in these channels.

10. Reviews, ratings, and content

Couples may submit reviews of vendors after a contracted booking. Reviews must reflect an honest experience and must not contain harassment, defamation, or off-topic content. We may remove reviews that violate these standards. Vendors may not offer compensation in exchange for positive reviews. Our review-content policy and removal procedure are governed by our Acceptable Use Policy.

Content you upload to United Vows (photos, profile text, reviews, real-wedding showcases) remains your intellectual property. By uploading, you grant United Vows a non-exclusive, royalty-free, worldwide license to display, reproduce, and distribute that content as needed to operate the platform — including showing it on couple-facing vendor pages, search results, social previews, and marketing materials. You can revoke this license by deleting the content.

11. Acceptable use

Don't use United Vows for unlawful purposes, to harass other users, to circumvent security, to scrape or mass-extract data, to impersonate others, or to upload malware. The full list lives in our Acceptable Use Policy at unitedvows.com/aup.

12. Account suspension & termination

We may suspend or terminate accounts for material breach of these Terms, fraud, abusive behavior, or as required by law. We'll provide notice and a reasonable opportunity to cure when the breach is curable and the circumstances permit. Egregious violations (fraud, security abuse, illegal content) may result in immediate termination without prior notice. Active bookings, payments held in escrow, and disputes in progress remain subject to their existing terms even after account termination.

13. Disclaimers & limitation of liability

United Vows is provided on an “as is” and “as available” basis. We don't warrant that the service will be uninterrupted, error-free, or meet every specific requirement. To the fullest extent permitted by law, our aggregate liability for any claim arising from these Terms or your use of the platform is limited to the greater of (a) the platform fees you've paid us in the twelve months preceding the claim, or (b) US$100.

We're not a party to the contract between couples and vendors. We facilitate discovery, communication, contracting, escrow, and dispute resolution, but the underlying service contract is between the couple and the vendor. We're not liable for the quality of services rendered by vendors, the accuracy of vendor profiles, or outcomes of weddings beyond what our escrow and dispute systems address.

Nothing in these Terms limits liability that cannot be limited by law (including death or personal injury caused by negligence, fraud, or willful misconduct).

14. Disputes between United Vows and you

Any dispute between you and United Vows arising from these Terms will be resolved exclusively by binding arbitration administered by the American Arbitration Association (AAA) under the AAA Consumer Arbitration Rules then in effect. The arbitration shall be conducted by a single arbitrator. The arbitration shall be conducted by video conference unless either party demands an in-person hearing, in which case the seat of the arbitration shall be the state of Ohio.

Class actions and class-wide arbitration are waived to the fullest extent permitted. The arbitrator may award injunctive relief only to the individual party seeking relief and only as necessary to remedy that party's specific harm. These provisions don't prevent either party from seeking injunctive or equitable relief in court for IP infringement, unauthorized access, or breach of confidentiality.

You may opt out of this arbitration provision by sending a written notice to United Vows within thirty (30) days of first agreeing to these Terms. Opt-out notices must be sent to the contact in Section 16.

15. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated by email and an in-app notice at least 30 days before they take effect. Continuing to use United Vows after the effective date constitutes acceptance.

16. Contact, designated agent, and notices

General questions about these Terms: support@unitedvows.com. We aim to respond within 5 business days.

Privacy-specific questions: privacy@unitedvows.com.

Security disclosures: security@unitedvows.com.

Trust & safety reports: trust@unitedvows.com.

Designated Agent for Service of Process (United Vows LLC, Ohio): [REGISTERED AGENT ADDRESS — to be populated before launch].