United Vows is a place to plan a wedding and connect with vendors. This policy lists what we don't allow on the platform. Violations can result in content removal, account suspension, or termination.
Don't do these things
Don't game the marketplace
- Don't solicit couples to book off-platform after meeting them through United Vows. The platform fee + escrow protection are how the marketplace works for everyone.
- Don't inflate ratings: no fake reviews, no incentivized reviews, no review trading. Reviews must reflect actual experience.
- Don't list services you're not licensed, insured, or qualified to provide.
- Don't use multiple accounts to redeem promotional codes more than once.
- Don't recommend vendors as part of a paid arrangement on cross-vendor surfaces. Recommendations should reflect genuine professional trust.
Don't harass or harm other users
- No harassment, hate speech, threats, or targeted abuse — in messages, group chat, guestbook entries, reviews, or anywhere on the platform.
- No discrimination based on race, religion, national origin, gender identity, sexual orientation, disability, age, or any protected characteristic.
- No sharing of personal information about others without consent (no doxing).
Don't abuse our systems
- No scraping, mass-extracting, or systematically copying data from the platform. That includes vendor profiles, couple profiles, and reviews.
- No automated access (bots, crawlers) without our express written permission. Search engine crawlers respecting robots.txt are excepted.
- No probing for or exploiting security vulnerabilities. Responsible disclosure is welcome at security@unitedvows.com.
- No malware, phishing payloads, or other malicious content uploaded anywhere (profile photos, message attachments, registry items, real-wedding showcases).
- No flooding our public endpoints with traffic. Rate limits are in place; violation attempts are logged.
Don't misrepresent yourself
- No impersonating another person, business, or organization.
- No creating accounts in someone else's name.
- Vendors: no claiming credentials, awards, or affiliations you don't actually hold. We do periodically verify professional claims.
Don't misuse AI features
- Don't prompt AI features to generate harmful content (illegal advice, instructions for weapons or fraud, child sexual abuse material, etc.). Our AI providers also enforce these limits at their layer.
- Don't pass AI-generated text off as a vendor's personal endorsement, review, or testimonial.
Don't violate the law
- No infringing copyright or trademark. Don't upload photos you don't have rights to. Vendors must have rights to their portfolio.
- No fraud, money laundering, tax evasion, or sanctions evasion.
- No services that are illegal in the jurisdiction where they're provided.
Reporting violations
See something off? Report it. From any vendor profile, click the “Report” link. From a message thread, use the report icon. For broader concerns, email trust@unitedvows.com. We review reports promptly and protect reporter identity unless legally compelled otherwise.
What happens when policy is violated
We respond proportionally. First-time minor issues usually get a warning + content removal. Repeat or serious violations result in suspension. Egregious violations (fraud, abuse, illegal content) result in immediate termination. Active bookings, escrow funds, and dispute proceedings remain subject to our normal processes even after account termination.
Updates
We may update this policy as the platform evolves. Material changes are communicated by email and in-app notice at least 30 days before they take effect.
Questions
Email trust@unitedvows.com. See also our Terms of Service and Privacy Policy.