How Payment Protection Works
Simple, secure escrow for peace of mind
Book & Pay
Pay securely through United Vows. Your payment is held in escrow, not released to the vendor.
Service Delivered
Your vendor provides the agreed services for your wedding day.
Payment Released
Once you confirm satisfaction, funds are released to the vendor automatically.
What if something goes wrong?
If there's a dispute, your funds remain protected in escrow while our team helps resolve the issue. You're never left without recourse.
Why Choose Protected Vendors
Extra peace of mind for your special day
Funds Held Securely
Your payment is held in a secure escrow account until services are delivered to your satisfaction.
Dispute Resolution
If issues arise, our team mediates between you and the vendor with your funds protected the entire time.
Transparent Payments
Track every payment, milestone, and release. Know exactly where your money is at all times.
Verified Commitment
Vendors who opt into Payment Protection demonstrate their commitment to quality and customer satisfaction.
Frequently Asked Questions
Common questions about Payment Protection
Is there a fee for Payment Protection?
No additional fee for couples. The vendor covers the small transaction fee as part of their participation in the program.
What happens if my vendor doesn't show up?
Your funds remain in escrow. Contact our support team immediately, and we'll help you resolve the situation and process a refund if needed.
How long does payment release take?
Once you confirm the service was delivered satisfactorily, funds are typically released to the vendor within 1-3 business days.
Can I still book vendors without Payment Protection?
Yes! Payment Protection is optional. Some vendors handle payments directly. These vendors are still vetted by United Vows, but payments happen outside our platform.
What if I'm not satisfied with the service?
Open a dispute before confirming satisfaction. Our team will review the situation, communicate with both parties, and help reach a fair resolution while your funds remain protected.
Ready to Plan with Confidence?
Find vendors who participate in our Payment Protection Program and book your wedding with complete peace of mind.